Opti-communication

Voice Service

Inbound Service

An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two. Opticomunication Limited would provide dynamic and flexible solutions for our customer care in inbound segment. We have the expertise in solving customer needs in the most efficient way. Agents will be delicately trained for assistance customers with client’s current product and service and information.

1_communication

Customer Care and Support

Through the inbound campaign we can provide customer care support in favor of our client. We can generate IVR (Interactive Voice Response) for greetings, can generate waiting IVR, create unique online form for data entry and can generate report to send to the clients and also can provide any type of analysis and recommend client with different business ideas.

Order talking/Processing

According to client’s need and demand we can provide service of order taking and processing. Through the inbound campaign agents will take order from the caller, notify the authority about the order and the payment system and we also can provide home delivery service in favor of our client (if applicable).

Help Desk

Any product or service information can be given from the inbound helpdesk. Client will give proper training session to the agents and the agents will serve customers and collect information and feedback from them which will help client to improve their product or services according to customers need.

Technical Support

Registration

Registration can be done through inbound service. Different organization performs events time to time and offer registration to the audience or different service organization asks the interested user to register for counseling or to get appointment. Daily report can be generated and sent to the client with the help of online data generation.

Outbound Service

An outbound service is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the call center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. Ayat can provide the following services-

3_outbond_service

Telemarketing service

Telemarketing (sometimes known as inside sales, or telesales ) is a method of direct marketing in which an agent solicits prospective customers to buy products or services over the phone . Telemarketing also includes recorded sales pitches programmed to be played over the phone via automatic dialing.

Appointment Setting Service

As per clients demand appointment can be set over phone and can set a reminder call for any type of appointment. The appointment setting services will provide client’s business and its sales staff with:

  • Efficient campaigns that put your sales staff face-to-face with qualified prospects
  • Effective generation of leads into secured appointments
  • Dynamic script writing that guarantees ideal leads are turned into set appointments
  • Customized strategies based on your business’ products and services
  • Identification and use of preferred call lists
  • Call list/database cleanup and selection
  • Real-time appointment rescheduling and cancellations
  • Online access to schedules and calendars
  • Customizable calendar layouts, color coding and retrieval methods
  • Multiple salesperson/location scheduling services
  • Simultaneous accessibility to calendars and schedules by multiple users

Credit Card Collections

Through credit card collection service an agents will call for the client to it’s credit card holder to collect and activate his/her card. The card holder shall also be notified through a call when the card will cross its limit and for the payment schedule of the credit card. He may be also called for different type of discount or seasonal offer on the credit card.

Credit Card Acquisition

The credit card acquisition service can be done through outbound call. After the lead generation of the potential clients, the agent will call to them and offer to acquire a credit card by providing the details information and special offer.

Lead Generation

Through outbound campaign for any type of clients we can generate leads and can categorize by age, gender, locating, profession etc. We can use these leads for our further process e.g. sms burst, e mail burst, survey, leads selling etc.

Customer satisfaction survey and happy call

With customer satisfaction survey service, agents will make outbound call to the prospective clients to get their feedback about any product or services they have experienced. The leads (phone number) will be provided by the client or this survey can be done with the internal data generated from the inbound calls of the same clients.

Product launching information

When a new product will arrive in the market outbound calls can be done randomly or can be done area wise to get the crowd. While new product launching most of the companies offer some discount offer and it is the easiest way to reach the potential clients within a very short time.

Non-Voice Service

Opticomunication Limited can provide Back-office and Development functions in order to ensure an experience that is seamless for it’s customer and increasingly efficient and effective for its own business. We can offer a tiered portfolio of back-office services to address the varying needs of our clients.

Back Office Support

SMS Marketing

Bursting SMS is a bulk sms and sms marketing web application. We can implement this service with very low prices with local connection quality routing. We also have to built in short code marketing system and SMS API gateway. Companies’ prefer SMS burst now a day to advertise their different offer and discount/ new product launch.

data_entry_opti

Data Entry

Data entry usually refers entering of names, addresses and other information into a data storage and retrieval system. Data can be entered via manual keying, electronic data transfer or by scanning. Data entry is vital in transforming information from all the formats that your business needs. We offer data entry, data processing and conversion services with a technical and efficient way as per the organization’s requirement. We can generate hundreds and thousands of leads from such service. And we can use those leads for SMS burst, survey and sell the leads according to clients need.

e-mail Marketing

Opticomunication can provide email marketing services and technology that enables organizations to create, deliver and measure email newsletters and campaigns with simplicity and sophistication.

We will work closely with our clients to plan and develop email marketing strategies that will achieve maximum results within less time and dirt-cheap rates. With a talented email marketing professionals and access to thousands of email databases, Opticomunication Limited can meet the marketing requirements of any business company.

We will focus on assisting business companies to achieve business objective and strong relationship building between the business and clients. We can also offer email marketing consulting services to help develop breakthrough email campaigns and refine email marketing strategies.

Social Media Marketing

Social media marketing refers to the process of gaining website traffic or attention through social media sites. Social media marketing programs usually center on efforts to create content that attracts attention and encourages readers to share it with their social networks. The resulting electronic word of mouth (eWoM) refers to any statement consumers share via the Internet (e.g., web sites, social networks, instant messages, news feeds) about an event, product, service, brand or company. Initially we can go from Facebook marketing as it is referred by most of the companies now a day. We can create registration form, apps, games to the Facebook page to ad more value to our service.

CALL CENTER SOFTWARE SOLUTION

With the help of Opticom’s research and development team it can develop their own contact center solution “opticall” in the field of Communication applications with all interaction channels-Voice, Chat, E-mail, SMS and Fax. Opticomunication can implement large number of contact centers and enterprise solutions in Bangladesh.

Opticall will be designed in such a modular concept for ease of management and integration. The solution has different module to implement different features. Opticall will be a web based predictive dialer system based on CentOS. Focused will be on a full call center suite system that just works. It will automatically install Mysql, PHP, Asterisk, Vtiger CRM and other dialer components to have a fully functional system.

benifite_opticommunication

Major Features:

  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Scalable to hundreds of seats
  • Ability to use standard Telco lines and VOIP trunks
  • Automated call distribution (ACD)
  • Interactive voice response (IVR)
  • ACD, own IVR, Voice message, Call back option.
  • Records the details of an emergency incident including location
  • Finds the next available agent and set appointment for patient.
  • Single location setup
  • Catering to calls from Multiple regions with multiple DID's
  • Effective reporting System
  • Interaction management system

Benefits

  • Reliability of service
  • Usability of resources
  • Efficient Performance delivery
  • Supportability of existing healthcare infrastructure
  • Smooth integrated Implementation
  • Ease of usage Interface

CALL CENTER SOULUTION DIAGRAM:

benifite_2_opti

IP-PABX SOFTWARE SOLUTION

With the help of Opticom’s research and development team it can develop their own IP-PABX solution “optipabx” in the field of Communication applications with all interaction channels-Voice, Chat, E-mail, SMS and Fax. Opticomunication can implement large number of contact centers and enterprise solutions in Bangladesh.

Opyipabx will be designed in such a modular concept for ease of management and integration. The solution has different module to implement different features. Opticall will be a web based predictive dialer system based on CentOS. Focused will be on a full call center suite system that just works. It will automatically install Mysql, PHP, Asterisk, Vtiger CRM and other dialer components to have a fully functional system.

Key Features

  • Extensions Management (SIP/ZAP)
  • Call queuing, parking, Auto-attendant, Call Waiting
  • Voicemail, Call Screening, Call Conferencing, Call recording
  • Call blast, Call monitoring
  • Customized Voice Prompts
  • Route Management
  • Web-based operator
  • GUI-based reporting
  • Voicemail to E-mail

Benefits

  • • No upfront software costs
  • • Easy to implement, manage and administer
  • • Remote access with web-based operator and user console
  • Call blast, Call monitoring
  • Customized Voice Prompts
  • • Easy migration path to the future

IP-PABX solution Diagram:

benifite_3

map-bg

Contact Information

Head Office

1/17 (1st Floor). Humayun Road,
Mohammadpur Dhaka-1207, Bangladesh
Cell: +8801614000401 | Tel: +8802-9119217

UK Office

43 Despenser Street, Cardiff.
South Glamorgan, CF11 6AG, UK
Tel: +4402921 320141
Cell: +447502605711

German Representative

Phone: +491763 0662416, +491521-0108581
Email:

Internet Contact

Skype Id: optimal
Website: www.optimalbd.com
Email: info@optimalbd.com
optimalbd@gmail.com